FAQs  

What is Imperative Health?
Why is Imperative Health unique?
Which lifestyle factors can Imperative Health help address?
Who is Imperative Health designed for?
If I don’t have high blood pressure, raised cholesterol or diabetes, can I still benefit from Imperative Health?
How does Imperative Health work?
Between which hours can I speak to Imperative’s health professionals?
What is the Imperative Health Action Score?
How often will I be able to speak to Imperative’s health professionals?
How do I know if I’m making progress?
How is my daily or weekly information uploaded to the Imperative Health site?
What is the technology which allows the smart scales to communicate with my armband and my computer?
Is Imperative Health a subscription based service?
How long is the minimum contract?
Why is there a minimum contract?
What is the refund policy?

What is Imperative Health?  

Imperative Health is an entirely new approach to changing the lifestyle factors which are medically proven to improve health. We want to make lifestyle change accessible and achievable for those who need it – increasing activity, improving nutrition and reducing weight – but have found change too difficult to achieve on their own.
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Why is Imperative Health unique?  

Imperative Health is designed to help clients achieve their lifestyle change goals step-by-step, in a controlled and scientifically proven manner. We understand the challenges and barriers to getting started, plus the motivations and support required to keep going.
Imperative is unique because it is designed by medical professionals to be an integrated coaching service.
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Which lifestyle factors can Imperative Health help address?  

Imperative Health helps those with high blood pressure, raised cholesterol or diabetes to change key lifestyle factors such as:

• increasing physical activity
• improving diet and nutrition
• managing weight

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Who is Imperative Health designed for?  

Imperative Health is valuable to anyone who wants to take their health seriously, but is particularly useful for those with high blood pressure, raised cholesterol or diabetes for whom changing lifestyle is a medical necessity.
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If I don’t have high blood pressure, raised cholesterol or diabetes, can I still benefit from Imperative Health?  

Yes you can. Research has shown those with healthy lifestyle habits such as good weight control, a balanced diet and a sensible exercise regime have an impressive 75% lower chance of serious health problems than those who struggle to change from their bad habits.
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How does Imperative Health work?  

Imperative is different – it is a service taking a holistic and personal view of the challenges you face in changing the habits we’ve all built up over a lifetime.

Imperative Health provides the smartest and simplest technology AND health experts at the heart of the service.  They are available throughout the day to coach you, identify bad habits, and build new, enjoyable ways to manage diet, increase exercise and reduce weight.
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Between which hours can I speak to Imperative's health professionals?  

Mon-Fri 9.00am - 5.30pm (excluding public holidays)
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What is the Imperative Health Action Score?  

So where are you now?  How big is the gap between your current habits and where you need to be?  The Imperative Health Action Score summarises this for you and then breaks down into a number of lifestyle areas where you can improve.

If you wish to, feel free to contact us about your Health Action Score.
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How often will I be able to speak to Imperative’s health professionals?  

As often as you like Mon-Fri 9.00am - 5.30pm (excluding public holidays). Every three months we also invite you to participate in a more formal review of progress so we can help you reset goals and keep your journey toward good habits for life moving forward.
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How do I know if I’m making progress?  

Progress is entirely personal and therefore we ask all clients to undertake a personal health profile which will provide an Imperative Health Action Score. This is our benchmark as the journey unfolds. You are also very likely to feel a number of side-benefits including increased energy, improved resilience to stress, better sleep patterns and a sense of achievement that it has been possible to change toward good habits for life.
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How is my daily or weekly information uploaded to the Imperative Health site?  

Keeping track of our efforts is important to motivation. The Imperative site provides your own online account to track key information – we suggest you bookmark this page when you subscribe to the service. Some information – such as weight, exercise etc is automatically uploaded to the website via a wireless connection between your armband and your PC. Other information is entered manually via your PC and typically includes calorie intake, habits etc. Both are simple and easy and take minutes to ensure you can concentrate on changing those important lifestyle factors.
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What is the technology which allows the smart scales to communicate with my armband and my computer?  

Bluetooth is a safe and commonly used wireless technology which will not interfere with any other technology you may be using in your house.  Imperative will provide you with the necessary receiver to Bluetooth-enable your computer.
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Is Imperative Health a subscription-based service?  

Yes. Changing lifestyle is a commitment which has taken years to learn but, hopefully, much less time to relearn. As a result, Imperative Health wants to provide the support, advice and expertise required to help you make this lifelong commitment to new healthy habits.
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How long is the minimum contract?  

The minimum contract is four months.
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Why is there a minimum contract?  

The lifestyle factors that can affect our health including diet, exercise and weight management. Bad habits are acquired over a lifetime and this means there are rarely any quick fixes; however tangible improvements can be made within three to six months.
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What is the refund policy?  

If, within the 7 days after you have received your Imperative Health Box, you change your mind about wanting to use the Imperative Health Service, you may return the Imperative Service Pack to us unopened. For full Terms and Conditions please refer to the Terms and Conditions section of this site.
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